Curly was good about educating me on what needed to be looked at on a (now my) RS4 when I brought it in for a PPI, and very attentive to my requests after I bought the car. Everyone I encountered in the shop is helpful, approachable, and obviously knows there stuff. They let me to complete the transaction at the shop and I left the car there to wait for its turn for repairs. When I was finally able to pick up the RS4, they were gracious enough to go over everything done to it and explain why it was necessary. Sure enough, as much as I enjoyed driving the car when I was "just looking", it was significantly (orders of magnitude) better afterwards and I have confidence in the car. Griffin is a bit out of the way for me, and driving up there and back during the week is usually about 3-4 hours of lost productivity for me but it's totally worth it to know the car is in good hands. I'll definitely be bringing it up there in the future, especially for major service (plus it gives me an excuse to drive on the highway)!