I was very pleased with the level of service that I received. Everyone I interacted with was very helpful. Curly, Righuel, Rich, Nate were all very patient with my questions. Being previously in the automotive business, and being a car enthusiast, I felt I got honest answers and updates. All work was explained in detail, Griffin protects both the clients and shop by doing a thorough walk through of vehicle during check in process by taking record of vehicle at drop off time via pictures and video of exterior and interior. The steering wheel, drivers floor mat are protected. How could the experience have been better? Maybe having a touch less filtered water dispenser in waiting area, protecting the drivers seat with a cover, shuttle service(?- I didn’t ask). I’ve made a follow up appointment for some suspension work and will be going back for my service and upgrade needs for my vehicles. I should have gone a while ago and will mention them to my friends. Thanks.