Very cordial, straightforward, and accommodating. I changed my mind about getting the work done on my 2005 Honda because the value of the car was less than the cost of work. The agent assisting me was patient and never seemed perturbed. He also allowed me to include my brother on a 3-way call to explain the diagnosis. I decided to get a new car and give my old one to my nephew. I will gladly return to Griffin Motorwerk when I get my next car. I felt I was in good, honest hands!