Always prompt, friendly, informative and all work is done perfectly. This time I bought my Audi A3 3.2 in for 115k mile routine maintenance. The 115k is a big checkup. Not only did they complete everything Audi suggests, they check/drained/filled the Haldex and rear axle. They also caught the serpentine belt needing to be replaced. Thank you for being thorough! The staff spent time answering all my questions about the checkup, current modifications and potential modifications. They also explained suggestions and organizations to help me further enjoy my car! Big nod to Nate for all his patience! My car feels like new! I didn’t realize that the AC was not working that strong, until the belt was replaced! (Nice to live in the Bay Area! lol)