This was my first service with Griffin and Nino was my contact person from the first phone call I made to completion of the job. I ordered wheels and tires though another supplier to be delivered to Griffin. At my request, Nino inspected the wheels when they arrived and then facilitated the installation which was completed in about an hour.When I was about to pay the installation charge (reasonable), I commented to Nino that the supplier said that the wheels used a "special tool" so wheel locks were not required. Nino said that this tool was not special at all, and could easily be purchased at an auto supply store. I decided to purchase these locks (with absolutely no sales pressure), and Nino then quickly installed the high quality locks (& cosmetic caps) and I was on my way. Nice....simple....and no need to make another appointment.Overall, Nino and Griffin Motorwerkes provided timely, courteous and profession service.