This is one of the best VW/Audi shops in the Bay area. No matter what the issue is, they work hard to carefully diagnose your issue and always strive to solve it in the most economical manner possible. With my 2014 Audi Allroad, the rear view mirror failed. A trivial issue, but important at the same time. Was given three options - repair the existing one, buy a factory replaceement one, or get an after-market one. They tried option 1 for a minimal amount of time, then moved on to option 3. The part they got was perfect, they further cleaned it up, and had my back on the road 30 minutes after the part arrived. Thank you Nino for all your research and care and attention to my car and service needs.