5

I'm the owner of a 2008 Ford Shelby Mustang GT500. I was tired of unknowledgable service people at a particular Ford dealer, whose name I won't mention other than to say that it's located in Serramonte. I was in the market for some Recaro seats and went to Griffin Motorwerke where I talked to owner Terry Griffin. He was not only very knowledgeable about the product and about motorsports in general, he also hated Formula One Major Domo, Bernie Ecclestone, just like I did! What's not to like? I ordered the seats and when they came in, Griffin Motorwerke installed them flawlessly and at a VERY good price. I decided to give them a chance to do some installations of various new pieces on the Shelby. Terry ordered them and got me good prices on the pieces, and installed them to perfection. I did have one little problem, that being a rattle on the new left side muffler. I brought the car in on a Monday at 11:00 and waited while the rattle was investigated. Turns out that the Ford mount for the muffler was causing the muffler to rattle against the bodywork. The man who worked on my car actually fabricated a new mount and installed it for me in an hour. There was no charge, of course. Those recent modifications cost me just under $6000. I know for a fact that not only would they have cost me at least 25% more at any one of several garages I got quotes from, but when the work was done it was done perfectly, the above mentioned rattle being the fault of the Ford part and not of Griffin's installation. Griffin, as I said before, made it right immediately and at no charge. I'm a car guy. More accurately, a car NUT. I've been there, done that. I have never been so satisfied with the work, and so confident in the value I've received for work on my car than I have been with Griffin Motorwerke and its merry crew. It's worth a drive over the bridge from my home in San Francisco to have my car massaged at Griffin Motorwerke.

5

Griffin Motorwerke is first class. Between Terry Griffin (the owner) and his trusty partner Curly, there is nothing, literally nothing that they don't know about Audi. They've serviced my 2004 S4 for two years, and time after time they were able to get things done that my local Audi dealership was unable or did not understand how to do. My car has aftermarket Bilstein suspension, a Milltek exhaust, and other mods and they knew how everything fit together perfectly for diagnosing any issues. I only wish they'd open a satellite shop on the peninsula they're that good! Their rates are fair, and Terry and Curly are a crack up to work with, not to mention that they are honest and straightforward people. I would highly recommend them.

5

I just took in my tiptronic B5 S4 for a bunch of transmission work. Originally my warranty was going to pay for it all so we spec'd OEM parts but then the warranty company found a technicality and left me out in the cold. Terry & Curly worked with me to find the best solution for my chipped car and worked out a deal with LevelTen in New Jersey so that they can build up bullet proof transmissions here in California (rather than freight the entire tranny across the country and back.) Griffin tooled up the shop to rebuild/service the tiptronic and in short order I had a bullet proof transmission with LevelTen guts along with a LevelTen torque converter and valvebody. The performance parts ended up on par price-wise with the OEM equivalents. The new trans feels refined and sane around town but really slams when you give it some juice on the highway. The shifts are cleaner than before and I'm now spec'd for all of the future mods I plan to make. I am once again extremely happy with my experience at Griffin and impressed with their commitment to customer service.

5

Terry and Humberto rock! These guys turned my Clark Kent of an S4 into the Superman demon from hell - all in a single day. They chipped it, and added a cold air intake and completely new exhaust - on time and on budget and the car runs, looks and sounds amazing. Puts a smile on my face every time. Very knowledgeable, friendly and accommodating. Do it today, you won't be disappointed.

5

What a great shop. I just had my MAS ($200 part) replaced along with a transmission drain and refill and linkage adjust for about $400.00 Two different VW dealers quoted me over $500 just to fix the linkage and another independent dealer told me that my transmission was sealed and couldn't be refilled. These guys are proactive, when they spot a problem, they let you know. No scare tactics, real honest service and prices. I have 2004 Jetta TDI running on biodiesel.

5

I've been coming here for more years than I can remember. Cars I've brought over have been Subarus, VWs and Audi. Service has been excellent for routine maintenance and for stuff done to make your car faster. All work has been done right and if there are adjustments needed they have been happy to accomodate. Terry the owner is also a funny guy. While not P.C. I enjoy his banter about politics, George Bush etc. It's nice to visit a shop where the employees are all enthusiasts, not 9-5 employees.

5

Excellent auto service. I have had work done on two A4s over the last couple years and every time the service is professional and timely. The staff are extremely knowledgeable and carry the best stuff. I have always been able to get my car in within a day or two of calling, even when they are very busy. I highly recommend Griffin for service and aftermarket work.

5

Service and honesty and fairness in this economy is really appreciated. I'm not a car buff - I'm just a working girl needing my car working. I would go back to Griffin any day. I had my Audi A4 car broken into and the front passanger side window was completely gone. We live in Berkeley and have converted our garage into on office years back and so with street parking and likelihood of rain - we needed to get it fixed same day. I initially called the Audi dealership in Oakland because I knew they would likely have parts already on hand. They did have the window and when I asked for an estimate - the receptionist quoted me 660 dollars. I knew this could not be right and so she said hold on and she got a consult and came back and said it was same day for 199 labor plus parts. I drove in the rain with the window open down and was then told that the service team that the receptionist misquoted me saying it was the windshield that needed replacing, not the passanger side window. So now, it was 425 for labor + 81 for glass for $500 total. I was waited on by a very sincere and nice Asian man who was sincerely apologetic for the mix ups and even offered to just sell me the window if I could find cheaper labor so I could get it done that day. Luckliy - I called Griffin while at the shop for an estimate and Terry quickly called his supplier, confirmed they could get a window to them that day, and called me while at the dealership in 5 minutes with $270 estimate with same day service. He broke down the service and the window cost (which is 60 dollars MSRP - meaning the dealership marked up by 30%) Even when the window arrived at his shop at 4:30 - he had my car ready by 5:30.

4

I had a very nice experience with Griffen Motorwerke in Berkeley. I was referred to Terry and his shop for my BMW and he took a great deal of time to talk over my issues (front end rattling and driving/steering rather strangely) and what was going to happen to my car. I felt like his shop understood my descriptions and their recommendations were very accurate. I have since brought my car back to Griffen and had the regular service completed and they found some additional issues that I should keep an eye on .....they recommended not fix right away but just to keep and eye and ear on. I know every shop probably tries to sell you additional work but in the two times I've been to Griffen, they have done the work that was needed, was very straight forward in the up-front assessment and in telling me what was fixed (and probably how it broke in the first place) and did it quickly and without causing me a lot of anxiety. I will keep coming back to Terry and Griffen Motorwerks.

5

I've been taking my car to Griffin for 4 years now, and he's always provided great service and deep expertise on some complex problems. The owner has always allowed me to wait for my car, all the while working through their wireless network. I've purchased some expensive Recaro seats, numerous performance upgrades, and even some 4 point harnesses to be used on the track. In all cases, Griffin did what they promised, and on any occaision where something was not done to my satisfaction, they always reviewed the work with me, and made whatever corrections were necessary. I would love to think that diagnosing a car properly was something that a mechanic could guarantee for you, but the dilema that they face is that often times, in order to be 100% sure that they fixed the problem, they need to spend extra time driving the car, or running additional tests. So, if you accept that it's not possible to get it right every time, then I think you'll agree that it's most important to use a shop filled with qualified mechanics, but to also have an owner that is reasonable, and wants his customers to be satisfied. I trust them to do work for me, and will continue to do so.

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